Shipping and Return Policy

At Tower 15 Coffee, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Tower 15 coffee experience, so we strive to make sure our return policies reflect that.

Shipping - Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, if you were dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality our expert Customer Experience team is here to help you. Please contact us at support@tower15coffee.com within 30 days of your purchase.

But don't worry—we're here to help! If there was an error with your order, please contact us at support@tower15coffee.com within 30 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be favorites.

Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 30 days of purchase. It's easy—just email us at support@tower15coffee.com.